Communication skills expert discusses how words can motivate, educate or inspire  As a young person, Helen Packham was shy, went red easily and found any authority figure intimidating. Her Mum encouraged her to express herself through ballet and dance, and she joined the local village pantomime group at 13. She found when onstage, the shyness and lack of confidence seemed to go. During her gap year, she landed a job at Virgin Atlantic Airways training new hires into the call […]
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